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[IEEE 2009 IFIP/IEEE International Symposium on Integrated Network Management-Workshops (IM) - New York, NY, USA (2009.06.1-2009.06.5)] 2009 IFIP/IEEE International Symposium on Integrated Network Management-Workshops - IT service management and governance modeling an ITSM Configuration process: A foundational ontology approach
Baioco, Gleison, Monteiro Costa, Andre Cypriano, Calvi, Camilo Zardo, Garcia, Anilton SallesYear:
2009
Language:
english
DOI:
10.1109/INMW.2009.5195930
File:
PDF, 385 KB
english, 2009