Service interaction design: A Hawk-Dove game based approach to managing customer expectations for oligopoly service providers
Yen-Hao Hsieh,Soe-Tsyr Yuan,Hsiao-Chen LiuVolume:
16
Language:
english
Journal:
Information Systems Frontiers
DOI:
10.1007/s10796-012-9386-5
Date:
September, 2014
File:
PDF, 941 KB
english, 2014