THE JOINT EFFECTS OF SERVICE FAILURE MODE, RECOVERY EFFORT,...

Journal of Travel & Tourism Marketing 2009 / 04 Vol. 26; Iss. 2

THE JOINT EFFECTS OF SERVICE FAILURE MODE, RECOVERY EFFORT, AND GENDER ON CUSTOMERS' POST‐RECOVERY SATISFACTION

Mattila, Anna S., Cho, Wonae, Ro, Heejung
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Volume:
26
Language:
english
Journal:
Journal of Travel & Tourism Marketing
DOI:
10.1080/10548400902862002
Date:
April, 2009
File:
PDF, 235 KB
english, 2009
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