The impacts of e-service quality on customer behaviour in...

The impacts of e-service quality on customer behaviour in multi-channel e-services

Sousa, Rui, Voss, Chris
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Volume:
23
Language:
english
Journal:
Total Quality Management & Business Excellence
DOI:
10.1080/14783363.2012.661139
Date:
August, 2012
File:
PDF, 144 KB
english, 2012
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