DEALING WITH SERVICE FAILURES: THE USE OF EXPLANATIONS

DEALING WITH SERVICE FAILURES: THE USE OF EXPLANATIONS

Bradley, Graham L., Sparks, Beverley A.
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Volume:
26
Language:
english
Journal:
Journal of Travel & Tourism Marketing
DOI:
10.1080/10548400902862010
Date:
April, 2009
File:
PDF, 306 KB
english, 2009
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