Investigating Customer-Oriented Deviance (COD) from a...

Investigating Customer-Oriented Deviance (COD) from a frontline employee's perspective

Leo, Cheryl, Russell-Bennett, Rebekah
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Volume:
28
Language:
english
Journal:
Journal of Marketing Management
DOI:
10.1080/0267257X.2012.698636
Date:
July, 2012
File:
PDF, 247 KB
english, 2012
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