Dynamics of service attributes: a test of Kano's theory of...

Dynamics of service attributes: a test of Kano's theory of attractive quality

Nilsson‐Witell, Lars, Fundin, Anders
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Volume:
16
Language:
english
Journal:
International Journal of Service Industry Management
DOI:
10.1108/09564230510592289
Date:
April, 2005
File:
PDF, 288 KB
english, 2005
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