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[IEEE 2013 Winter Simulation Conference - (WSC 2013) - Washington, DC, USA (2013.12.8-2013.12.11)] 2013 Winter Simulations Conference (WSC) - Using simulation to evaluate call forecasting algorithms for inbound call center
Steinmann, Guilherme, de Freitas Filho, Paulo JoseYear:
2013
Language:
english
DOI:
10.1109/WSC.2013.6721502
File:
PDF, 420 KB
english, 2013