E-Service quality and relationship quality on dealer...

Total Quality Management & Business Excellence 2012 / 08 Vol. 23; Iss. 7-8

E-Service quality and relationship quality on dealer satisfaction: Channel power as a moderator

Chang, Hsin Hsin, Lee, Chin-Ho, Lai, Chi-Yuan
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Volume:
23
Language:
english
Journal:
Total Quality Management & Business Excellence
DOI:
10.1080/14783363.2011.637792
Date:
August, 2012
File:
PDF, 220 KB
english, 2012
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