Switching barriers' influences on service recovery...

Australasian Marketing Journal (AMJ) 2014 / 11 Vol. 22; Iss. 4

Switching barriers' influences on service recovery evaluation in the retail banking industry: Construct development and testing

Valenzuela, Fredy
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Volume:
22
Language:
english
Journal:
Australasian Marketing Journal (AMJ)
DOI:
10.1016/j.ausmj.2014.09.002
Date:
November, 2014
File:
PDF, 305 KB
english, 2014
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