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[IEEE 2012 International Joint Conference on Service Sciences (IJCSS) - Shanghai, China (2012.05.24-2012.05.26)] 2012 International Joint Conference on Service Sciences - Paradigm Shift of Customer Satisfaction Studies in Service Research: A Meta-analytical Review of the Antecedents of Service Satisfaction
Zheng, Qiuying, Yao, Tang, Mu, Lin, Cao, HuaruiYear:
2012
Language:
english
DOI:
10.1109/IJCSS.2012.58
File:
PDF, 148 KB
english, 2012