Analysis of competency differences among frontline employees from various service typologies: integrating the perspectives of the organisation and customers
Li, Jui-Min, Yang, Jen-Shou, Wu, Hsin-HsiVolume:
29
Language:
english
Journal:
The Service Industries Journal
DOI:
10.1080/02642060902793664
Date:
December, 2009
File:
PDF, 171 KB
english, 2009