A strategic service quality framework using QFD

A strategic service quality framework using QFD

Dror, Shuki, Sukenik, Yafit
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Volume:
22
Language:
english
Journal:
Total Quality Management & Business Excellence
DOI:
10.1080/14783363.2011.611329
Date:
October, 2011
File:
PDF, 237 KB
english, 2011
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