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[IEEE 2012 9th International Conference on Service Systems and Service Management (ICSSSM 2012) - Shanghai, China (2012.07.2-2012.07.4)] ICSSSM12 - The relationships among perceived quality, customer satisfaction and customer retention: An empirical research on Haidilao restaurant
Wang, Jing, Cheng, LijuanYear:
2012
Language:
english
DOI:
10.1109/icsssm.2012.6252340
File:
PDF, 411 KB
english, 2012