Process design principles in service firms: Universal or...

Total Quality Management & Business Excellence 2012 / 12 Vol. 23; Iss. 11-12

Process design principles in service firms: Universal or context dependent? A literature review and new research directions

Ponsignon, F., Smart, P. A., Maull, R. S.
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Volume:
23
Language:
english
Journal:
Total Quality Management & Business Excellence
DOI:
10.1080/14783363.2011.637797
Date:
December, 2012
File:
PDF, 226 KB
english, 2012
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