Effects of Timing and Sincerity of an Apology on Satisfaction and Changes in Negative Feelings During Conflicts
Ebesu Hubbard, Amy S., Hendrickson, Blake, Fehrenbach, Keri Szejda, Sur, JenniferVolume:
77
Language:
english
Journal:
Western Journal of Communication
DOI:
10.1080/10570314.2013.770160
Date:
May, 2013
File:
PDF, 223 KB
english, 2013