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IPA–Kano model: A new tool for categorising and diagnosing service quality attributes
Kuo, Ying-Feng, Chen, Jing-Yu, Deng, Wei-JawVolume:
23
Language:
english
Journal:
Total Quality Management & Business Excellence
DOI:
10.1080/14783363.2011.637811
Date:
August, 2012
File:
PDF, 270 KB
english, 2012