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The impact of senior management involvement, organisational commitment and group efficacy on ITIL implementation benefits
Iden, Jon, Eikebrokk, Tom RoarVolume:
13
Language:
english
Journal:
Information Systems and e-Business Management
DOI:
10.1007/s10257-014-0253-4
Date:
August, 2015
File:
PDF, 377 KB
english, 2015