A Cross-Cultural Study of Waiting as a Satisfaction Driver...

Journal of East-West Business 2001 / 11 Vol. 7; Iss. 1

A Cross-Cultural Study of Waiting as a Satisfaction Driver in Selected Service Encounters

Anderson, Beverlee B., Brodowsky, Glen
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Volume:
7
Language:
english
Journal:
Journal of East-West Business
DOI:
10.1300/j097v07n01_02
Date:
November, 2001
File:
PDF, 134 KB
english, 2001
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