Modeling latent sources in call center arrival data

European Journal of Operational Research 2010 Vol. 204; Iss. 3

Modeling latent sources in call center arrival data

Joshua Landon, Fabrizio Ruggeri, Refik Soyer, M. Murat Tarimcilar
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Volume:
204
Year:
2010
Language:
english
Pages:
7
DOI:
10.1016/j.ejor.2009.10.022
File:
PDF, 311 KB
english, 2010
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