Service Orientation, Service Quality, Customer...

Journal of Hospitality Marketing & Management 2011 / 08 Vol. 20; Iss. 6

Service Orientation, Service Quality, Customer Satisfaction, and Customer Loyalty: Testing a Structural Model

Kim, Hyun Jeong
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Volume:
20
Language:
english
Journal:
Journal of Hospitality Marketing & Management
DOI:
10.1080/19368623.2011.577698
Date:
August, 2011
File:
PDF, 201 KB
english, 2011
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