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[IEEE 2010 IEEE/IFIP Network Operations and Management Symposium Workshops - Osaka, Japan (2010.04.19-2010.04.23)] 2010 IEEE/IFIP Network Operations and Management Symposium Workshops - Concept for implementation of cost effective Information Technology Service Management (ITSM) in organizations
Deutscher, Jan-Helge, Felden, CarstenYear:
2010
Language:
english
DOI:
10.1109/NOMSW.2010.5486580
File:
PDF, 161 KB
english, 2010