Structural Estimation of Callers' Delay Sensitivity in Call...

Management Science 2013 / 12 Vol. 59; Iss. 12

Structural Estimation of Callers' Delay Sensitivity in Call Centers

Akşin, Zeynep, Ata, Barış, Emadi, Seyed Morteza, Su, Che-Lin
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Volume:
59
Language:
english
Journal:
Management Science
DOI:
10.1287/mnsc.2013.1730
Date:
December, 2013
File:
PDF, 667 KB
english, 2013
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