[IEEE 2012 23rd International Workshop on Database and Expert Systems Applications (DEXA) - Vienna, Austria (2012.09.3-2012.09.7)] 2012 23rd International Workshop on Database and Expert Systems Applications - Identifying IT Service Management Challenges: A Case Study in Two IT Service Provider Companies
Heikkinen, Sanna, Jantti, MarkoYear:
2012
Language:
english
DOI:
10.1109/dexa.2012.32
File:
PDF, 154 KB
english, 2012