[IEEE 2010 Second International Conference on Information, Process, and Knowledge Management (eKNOW) - Saint Maarten, Netherland Antilles (2010.02.10-2010.02.15)] 2010 Second International Conference on Information, Process, and Knowledge Management - Identifying Knowledge Management Challenges in a Service Desk: A Case Study
Jäntti, Marko, Kalliokoski, JaakkoYear:
2010
Language:
english
DOI:
10.1109/eknow.2010.20
File:
PDF, 269 KB
english, 2010