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[IEEE 2013 IEEE 10th International Conference on e-Business Engineering (ICEBE) - Coventry, United Kingdom (2013.09.11-2013.09.13)] 2013 IEEE 10th International Conference on e-Business Engineering - Knowledge Discovery of Service Satisfaction Based on Text Analysis of Critical Incident Dialogues and Clustering Methods
Trappey, Charles, Wu, Hsin-Ying, Liu, Kuan-Liang, Lin, Feng-TengYear:
2013
Language:
english
DOI:
10.1109/icebe.2013.40
File:
PDF, 1.78 MB
english, 2013