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[IEEE The 2nd IEEE Asia-Pacific Service Computing Conference (APSCC 2007) - Tsubuka Science City, Japan (2007.12.11-2007.12.14)] The 2nd IEEE Asia-Pacific Service Computing Conference (APSCC 2007) - An Agent Scheduling Optimization for Call Centers
Hishinuma, Chiaki, Kanakubo, Masaaki, Goto, TakumaYear:
2007
Language:
english
DOI:
10.1109/apscc.2007.27
File:
PDF, 226 KB
english, 2007