Measuring Service Quality Perceptions of Restaurant Experiences: The Disparity Between Comment Cards and DINESERV
Keith, Nancy K., Simmers, Christina S.Volume:
14
Language:
english
Journal:
Journal of Foodservice Business Research
DOI:
10.1080/15378020.2011.548209
Date:
February, 2011
File:
PDF, 128 KB
english, 2011