![](/img/cover-not-exists.png)
An empirical study of key elements of total quality-based performance measurement systems: A case study approach in the service industry sector
Sinclair, David, Zairi, MohamedVolume:
12
Language:
english
Journal:
Total Quality Management
DOI:
10.1080/09544120120066127
Date:
July, 2001
File:
PDF, 182 KB
english, 2001