UNDERSTANDING ORGANIZATION-CUSTOMER LINKS IN SERVICE...

The Academy of Management Journal 2005 / 12 Vol. 48; Iss. 6

UNDERSTANDING ORGANIZATION-CUSTOMER LINKS IN SERVICE SETTINGS.

SCHNEIDER, B., EHRHART, M. G., MAYER, D. M., SALTZ, J. L., NILES-JOLLY, K.
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Volume:
48
Language:
english
Journal:
Academy of Management Journal
DOI:
10.5465/amj.2005.19573107
Date:
December, 2005
File:
PDF, 176 KB
english, 2005
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