[IEEE 2013 10th International Conference on Service Systems and Service Management (ICSSSM) - Hong Kong, China (2013.07.17-2013.07.19)] 2013 10th International Conference on Service Systems and Service Management - Exploring Self-Service Support Methods in IT Service Management
Jantti, MarkoYear:
2013
Language:
english
DOI:
10.1109/icsssm.2013.6602598
File:
PDF, 486 KB
english, 2013