The service-profit chain: An empirical analysis in high-contact service industries
Rachel W.Y. Yee, Andy C.L. Yeung, T.C.E. ChengVolume:
130
Year:
2011
Language:
english
Pages:
10
DOI:
10.1016/j.ijpe.2011.01.001
File:
PDF, 243 KB
english, 2011