Structural analysis and measurement of customer perceptions, assuming measurement and specifications errors
Westlund, Anders H., Cassel, Claes M., Eklöf, Jan, Hackl, PeterVolume:
12
Language:
english
Journal:
Total Quality Management
DOI:
10.1080/09544120100000010
Date:
December, 2001
File:
PDF, 526 KB
english, 2001