Structural analysis and measurement of customer...

Structural analysis and measurement of customer perceptions, assuming measurement and specifications errors

Westlund, Anders H., Cassel, Claes M., Eklöf, Jan, Hackl, Peter
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Volume:
12
Language:
english
Journal:
Total Quality Management
DOI:
10.1080/09544120100000010
Date:
December, 2001
File:
PDF, 526 KB
english, 2001
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