Understanding e-learning service quality of a commercial...

Understanding e-learning service quality of a commercial bank by using Kano's model

Chen, Ling-Hsiu, Kuo, Ying-Feng
How much do you like this book?
What’s the quality of the file?
Download the book for quality assessment
What’s the quality of the downloaded files?
Volume:
22
Language:
english
Journal:
Total Quality Management & Business Excellence
DOI:
10.1080/14783363.2010.532345
Date:
January, 2011
File:
PDF, 339 KB
english, 2011
Conversion to is in progress
Conversion to is failed