![](/img/cover-not-exists.png)
Understanding e-learning service quality of a commercial bank by using Kano's model
Chen, Ling-Hsiu, Kuo, Ying-FengVolume:
22
Language:
english
Journal:
Total Quality Management & Business Excellence
DOI:
10.1080/14783363.2010.532345
Date:
January, 2011
File:
PDF, 339 KB
english, 2011