On the relationship between perceived service quality,...

On the relationship between perceived service quality, service loyalty and switching costs

de Ruyter, Ko, Wetzels, Martin, Bloemer, Josée
How much do you like this book?
What’s the quality of the file?
Download the book for quality assessment
What’s the quality of the downloaded files?
Volume:
9
Language:
english
Journal:
International Journal of Service Industry Management
DOI:
10.1108/09564239810238848
Date:
December, 1998
File:
PDF, 396 KB
english, 1998
Conversion to is in progress
Conversion to is failed