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[IEEE 2014 11th International Conference on Service Systems and Service Management (ICSSSM) - Beijing (2014.6.25-2014.6.27)] 2014 11th International Conference on Service Systems and Service Management (ICSSSM) - The impacts of service quality and customer satisfaction in the e-commerce context
Yong Lin,, Jing Luo,, Li Zhou,, Ieromonachou, Petros, Lin Huang,, Shuqin Cai,, Shihua Ma,Year:
2014
Language:
english
DOI:
10.1109/icsssm.2014.6874093
File:
PDF, 337 KB
english, 2014