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Measuring the perception discrepancy of the service quality between provider and customers in the Internet Protocol Television industry
Jan, Pi-Tzong, Lu, Hsi-Peng, Chou, Tzu-ChuanVolume:
23
Language:
english
Journal:
Total Quality Management & Business Excellence
DOI:
10.1080/14783363.2012.661135
Date:
August, 2012
File:
PDF, 193 KB
english, 2012