Dynamic benchmarking of hotel service quality

Journal of Services Marketing 2002 / 07 Vol. 16; Iss. 4

Dynamic benchmarking of hotel service quality

Min, Hokey, Min, Hyesung, Chung, Kyooyup
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Volume:
16
Language:
english
Journal:
Journal of Services Marketing
DOI:
10.1108/08876040210433211
Date:
July, 2002
File:
PDF, 349 KB
english, 2002
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