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Gender Stereotypes and Service Quality in Customer–Waitperson Encounters
Luoh, Hsiang-Fei, Tsaur, Sheng-HshiungVolume:
18
Language:
english
Journal:
Total Quality Management & Business Excellence
DOI:
10.1080/14783360701594360
Date:
November, 2007
File:
PDF, 179 KB
english, 2007