[IEEE 2000 Joint IEEE International Professional Communication Conference and 18th Annual Conference on Computer Documentation (IPCC/SIGDOC 2000) - Cambridge, MA, USA (24-27 Sept. 2000)] 18th Annual Conference on Computer Documentation. ipcc sigdoc 2000. Technology and Teamwork. Proceedings. IEEE Professional Communication Society International Professional Communication Conference and ACM Special Interest Group on Documentation Conferenc - Making sense of step-by-step procedures