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Perceived quality and satisfaction in multiservice organisations: the case of Spanish public services
Bigné, Enrique, Moliner, Miguel A., Sánchez, JavierVolume:
17
Language:
english
Journal:
Journal of Services Marketing
DOI:
10.1108/08876040310482801
Date:
July, 2003
File:
PDF, 409 KB
english, 2003