Service Quality as a Component of the Hospitality...

Journal of Foodservice Business Research 2010 / 02 Vol. 13; Iss. 1

Service Quality as a Component of the Hospitality Experience: Proposal of a Conceptual Model and Framework for Research

Knutson, Bonnie J., Beck, Jeffery A., Kim, Seunghyun, Cha, Jaemin
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Volume:
13
Language:
english
Journal:
Journal of Foodservice Business Research
DOI:
10.1080/15378021003595889
Date:
February, 2010
File:
PDF, 484 KB
english, 2010
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