![](/img/cover-not-exists.png)
[IEEE 2009 6th International Conference on Service Systems and Service Management - Xiamen, China (2009.06.8-2009.06.10)] 2009 6th International Conference on Service Systems and Service Management - How do service employee's attitudes influence customer perception of service quality?
Jiang, Yong-zhong, Miao Miao,, Chun, Wei-deYear:
2009
Language:
english
DOI:
10.1109/icsssm.2009.5174993
File:
PDF, 257 KB
english, 2009