To Delight or Not to Delight? An Investigation of Loyalty...

To Delight or Not to Delight? An Investigation of Loyalty Formation in the Restaurant Industry

Bowden, Jana L. H., Dagger, Tracey S.
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Volume:
20
Language:
english
Journal:
Journal of Hospitality Marketing & Management
DOI:
10.1080/19368623.2011.570637
Date:
July, 2011
File:
PDF, 197 KB
english, 2011
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