[IEEE 2009 International Conference on Information, Process, and Knowledge Management (eKNOW) - Cancun, Mexico (2009.02.1-2009.02.7)] 2009 International Conference on Information, Process, and Knowledge Management - Knowledge Management Challenges in Customer Support: A Case Study
Jäntti, Marko, Tanskanen, Kirsi, Kaukola, JukkaYear:
2009
Language:
english
DOI:
10.1109/eknow.2009.7
File:
PDF, 157 KB
english, 2009