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How to enhance service quality through organizational facilitators, collective work engagement, and relational service competence
Gracia, Esther, Salanova, Marisa, Grau, Rosa, Cifre, EvaVolume:
22
Language:
english
Journal:
European Journal of Work and Organizational Psychology
DOI:
10.1080/1359432x.2011.628793
Date:
February, 2013
File:
PDF, 311 KB
english, 2013