[IEEE 2011 22nd International Conference on Database and Expert Systems Applications (DEXA) - Toulouse, France (2011.08.29-2011.09.2)] 2011 22nd International Workshop on Database and Expert Systems Applications - Improving Incident Management Processes in Two IT Service Provider Companies
Jantti, MarkoYear:
2011
Language:
english
DOI:
10.1109/dexa.2011.42
File:
PDF, 333 KB
english, 2011