[IEEE TELSIKS 2013 - 2013 11th International Conference on Telecommunication in Modern Satellite, Cable and Broadcasting Services - Nis, Serbia (2013.10.16-2013.10.19)] 2013 11th International Conference on Telecommunications in Modern Satellite, Cable and Broadcasting Services (TELSIKS) - Aligned software and process models with both the eTOM framework and the ITIL processes

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