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[IEEE EM) - Beijing, China (2009.10.21-2009.10.23)] 2009 16th International Conference on Industrial Engineering and Engineering Management - An analysis of service quality's impact on relationship quality: Taking the certification industry as an example
Zhang, Su-Xian, Su, Qin, Lin, Jia-XiongYear:
2009
Language:
english
DOI:
10.1109/icieem.2009.5344425
File:
PDF, 150 KB
english, 2009