Some basic problems of quality assurance in service...

Total Quality Management 1992 / 01 Vol. 3; Iss. 1

Some basic problems of quality assurance in service industries ☆

Kogure, Masao
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Volume:
3
Language:
english
Journal:
Total Quality Management
DOI:
10.1080/09544129200000002
Date:
January, 1992
File:
PDF, 636 KB
english, 1992
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